Conflict Mediation
As leaders, we are sometimes called upon to help resolve conflicts between our staff or even...
Our workplaces should be places of community - where we are known and belong, where we can grow personally and professionally, and where we collectively fulfill our purpose in growing minds through play. But to accomplish all this, we will need to have conversations that require courage, that allow us to solve problems collaboratively. This course will help you build your skills and stock your toolkit to have courageous conversations.
Learning Outcomes
- Apply fundamentals of communication in having courageous conversations
- Apply tips for success such as assuming positive intent, creating brave spaces and choosing our words in having courageous conversations
- Apply collaboration techniques to problem solving processes
- Use the internal narratives and ladder of inference tools and identify the type of conflict to understand the root cause of conflict
- Identify which conflict resolution approach would be best in a given situation
Posted by
YMCA WorkWell Team
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